Returns & Exchanges
Returns & Exchanges
We craft each item on demand with care, ensuring it's made just for you. This means our return policy focuses on quality issues, while setting clear expectations for personalized products.
We provide detailed size charts and mockups on every product page to help you choose confidently. Your satisfaction matters—reach out if you have questions before ordering.
Eligible Returns (30 Days)
We happily accept returns or exchanges for items that arrive damaged, misprinted, defective, or incorrect (e.g., wrong item shipped). Contact us within 30 days of delivery with photos for a full refund or replacement at no extra cost.
Not Eligible
Due to our print-on-demand model, we cannot accept returns or exchanges for sizing issues, color variations, buyer's remorse, or personal preference. Each piece is custom-printed upon order, making reselling impossible.
How to Request
Email info@shepherdsguild.com or use our Contact form. Please provide your order number and photos. We'll guide you through next steps.
Refunds
Processed to your original payment method within 5-7 business days (minus any non-refundable shipping).